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It's not so funny when there actually IS a "fly in your soup"...
We all know the jokes starting “Waiter, there’s a fly in my soup…”. It wasn't funny, however, for Andrea Svensson, to whom it actually happened in an expensive restaurant in Gothenburg, Sweden. Svensson was on a date with her long term boyfriend and fiancé who had splashed out on a romantic evening - but the night took a wrong turn when her starter was served with the floating insect. I nearly put the horrible thing in my mouth before my fiance saw it and stopped me," said Ms Svensson, 27. "It was revolting.” The couple, outraged, immediately called the waiter over to complain. Now this waiter then proceeded to do the worst thing possible for customer service - thinking they were joking, he laughed off the complaint and walked away! "You might think it's hilarious, but at the time we weren't laughing.” said boyfriend David. "It really killed our appetite - hygiene is really important to me, especially at these prices. I just got more angry when I realised he thought we were joking.” The couple eventually had to call the restaurant manager, who saw the fly and immediately withdrew the dish, offering them a free meal. It was too little too late for the couple, however, who couldn't bear to stick around and sample the main course.
Joking aside, any restaurant knows how big a health and safety nightmare this situation could be. The hot summer weather naturally attracts insects, especially in a food preparation area, and installing a low cost fly killer is an absolute must in any commercial kitchen. This particular restaurant however, not being used to hot days in the Swedish climate, didn’t have one. "This has never happened to us before - we are aware of the importance of making sure it never happens again," said the head chef. “We do take hygiene very seriously in our kitchens, and actually have an air purifier already to trap airborne viruses, as well as air conditioning throughout the restaurant." In a way it's a blessing for other restaurants, who should really take this opportunity to learn the lessons here. Reputations have been shredded in the past on incidents such as these. Even worse than the damage to reputation is the prospect of a visit from the dreaded health inspector, which can in extreme cases get the business temporarily closed down.
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